KONDAA – REFUND & CANCELLATION POLICY

Last Updated: September 2026

This Refund & Cancellation Policy explains the terms applicable to customers and vendors using KONDAA services, including subscriptions, online orders, individual vendor websites and other services provided through the KONDAA platform.

1. Vendor Subscription Refunds

KONDAA may provide subscription plans to vendors based on the selected plan and applicable product/order limits.

Once a vendor subscription has been activated, the subscription fee is generally non-refundable for the current billing period.

If a vendor cancels a subscription, access may continue until the end of the already-paid billing period, unless otherwise stated.

2. Individual Website Setup

Where KONDAA creates an individual website, domain, digital storefront, menu or other setup specifically for a vendor, setup-related charges may be non-refundable once the work or setup has commenced.

Any applicable setup fee and refund conditions will be communicated to the vendor before the service begins.

3. Customer Order Cancellation

Customers may request cancellation of an order before the vendor begins preparing or processing the order.

Once an order has been accepted and preparation has started, cancellation may not be permitted, particularly for food, fish, meat, fruits, vegetables and other perishable products.

The applicable vendor cancellation policy may also apply.

4. Refund for Cancelled Orders

If a customer has paid online and the order is cancelled under circumstances where a refund is applicable, the eligible amount will be refunded through the applicable payment method or payment provider.

Refund processing time may depend on the payment gateway, bank or financial institution.

5. Incorrect, Missing or Damaged Items

If an order contains an incorrect, missing or significantly damaged item, the customer should contact the vendor or KONDAA support as soon as reasonably possible.

Depending on the circumstances, the resolution may include:

Replacement of the affected item.
Partial refund.
Full refund.
Other reasonable resolution.

The final resolution may depend on the nature of the issue and the evidence available.

6. Food and Perishable Products

Due to the nature of food, fish, meat, fruits, vegetables and other perishable products, refunds or returns may be restricted.

Customers should report quality or order issues promptly after delivery.

KONDAA may request photographs, order details or other information to evaluate a complaint.

7. Self Delivery Orders

Where a vendor provides Self Delivery, the vendor is responsible for delivering the order according to the information provided to the customer.

Issues caused by vendor delivery operations may be handled by the vendor, subject to applicable law and the vendor's policies.

8. KONDAA Delivery Orders

Where KONDAA Delivery is available, delivery-related issues may be reviewed by KONDAA according to the applicable delivery terms.

Delivery charges may be refundable only where specifically applicable.

9. Failed or Unsuccessful Payments

If a payment is deducted from a customer's account but the order is not successfully created or confirmed, the amount will normally be handled through the applicable payment provider's settlement and refund process.

Customers should retain the transaction reference where available.

10. Duplicate Payments

If a customer is charged more than once for the same order due to a technical or payment processing issue, the duplicate eligible payment may be refunded after verification.

11. Subscription Cancellation

Vendors may request cancellation of their KONDAA subscription according to the applicable subscription terms.

Cancellation of a subscription does not automatically create an entitlement to a refund for the remaining period of a prepaid billing cycle, unless otherwise required by applicable law or specifically agreed by KONDAA.

12. Promotional Offers

Promotional offers, discounts, free periods and special plans may have separate terms.

A promotional offer may not be refundable or transferable unless specifically stated.

13. Refund Processing Time

Where a refund is approved, the actual time taken for the amount to appear in the customer's account may depend on the payment gateway, bank or financial institution.

KONDAA is not responsible for delays caused by third-party financial institutions after a refund has been successfully initiated.

14. Fraudulent or Abusive Refund Requests

KONDAA may investigate repeated, fraudulent or abusive refund claims.

Where permitted by law, accounts involved in fraudulent activity may be suspended or terminated.

15. How to Request a Refund

Customers or vendors requesting a refund should provide:

Name
Registered mobile number or email
Order ID / Transaction ID
Date of transaction
Reason for the refund request
Supporting information or photographs where relevant

Refund requests can be submitted through the official KONDAA support channels.

16. Changes to this Policy

KONDAA may update this Refund & Cancellation Policy from time to time.

The updated version will be published on the KONDAA website with the revised “Last Updated” date.

17. Contact Us

KONDAA

Website: kondaa.in

Email: support@kondaa.in

Phone: +91 70103 52103

Refund Policy