KONDAA – PRIVACY POLICY

Last Updated: September 2026

KONDAA respects your privacy and is committed to protecting the personal information you provide when using the KONDAA website, web application, mobile application, and individual vendor websites powered by KONDAA.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you.

1. Information We Collect

Depending on how you use KONDAA, we may collect the following information:

Customer Information

Name
Mobile number
Email address
Delivery address
Location information when required for delivery or location-based services
Order history
Payment-related information
Communication and support information

Vendor Information

For vendors using KONDAA services, we may collect:

Business name
Owner/contact person's name
Mobile number
Email address
Business address
Business registration or licence information where required
Bank/payment settlement information where applicable
Product/menu information
Business operating information

Technical Information

When you use KONDAA, certain technical information may be collected automatically, including:

IP address
Device type
Operating system
Browser type
Application version
Approximate location
Usage information
Log and diagnostic information

2. How We Use Information

We may use collected information to:

Create and manage customer or vendor accounts.
Process and manage orders.
Facilitate delivery.
Process payments and refunds.
Provide customer support.
Send order confirmations and service notifications.
Provide OTP and authentication services.
Improve our website, application and services.
Personalise relevant content and offers.
Detect and prevent fraud, misuse and security threats.
Communicate important service updates.
Comply with applicable legal and regulatory requirements.

3. Individual Vendor Websites

KONDAA may provide individual websites or online storefronts for participating vendors.

When you place an order through an individual vendor website, information necessary to process that order may be shared with the relevant vendor.

The vendor may use the information to:

Confirm the order.
Prepare the products.
Contact the customer regarding the order.
Deliver the order.
Provide customer support relating to the order.

Vendors are responsible for handling customer information in accordance with applicable privacy and data protection requirements.

4. Location Information

KONDAA may request location information to:

Identify available vendors.
Determine serviceability.
Calculate or estimate delivery availability.
Provide location-based services.
Improve delivery and ordering accuracy.

You may control location permissions through your device settings. Some location-based features may not function correctly if location access is disabled.

5. Payment Information

KONDAA may use third-party payment service providers to process online payments.

KONDAA generally does not need to store complete card or banking credentials when such information is processed directly by authorised payment providers.

Payment providers may process information according to their own privacy policies and terms.

6. Cookies and Similar Technologies

KONDAA may use cookies and similar technologies to:

Keep users signed in.
Remember preferences.
Maintain shopping carts.
Understand website usage.
Improve performance and security.
Provide relevant functionality.

Users may manage cookies through their browser settings, although disabling certain cookies may affect website functionality.

7. Sharing of Information

KONDAA may share necessary information with:

The relevant vendor for order fulfilment.
Delivery personnel or delivery partners.
Payment service providers.
SMS/OTP service providers.
Hosting and cloud service providers.
Maps and location service providers.
Analytics and technology providers.
Government authorities or law enforcement where legally required.

KONDAA does not intend to sell personal information to third parties for their independent commercial use.

8. Data Security

KONDAA uses reasonable technical and organisational measures designed to protect personal information against:

Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction

However, no internet-based system can be guaranteed to be completely secure.

9. Data Retention

KONDAA may retain personal information for as long as reasonably necessary to:

Provide services.
Maintain transaction and order records.
Resolve disputes.
Prevent fraud and abuse.
Meet accounting, tax and legal obligations.
Comply with applicable laws.

When information is no longer required, it may be deleted or anonymised where reasonably appropriate.

10. Customer Choices and Rights

Subject to applicable law, users may have rights to:

Request access to certain personal information.
Request correction of inaccurate information.
Request deletion where legally permitted.
Withdraw certain permissions or consent.
Request information about how their data is used.
Raise privacy-related complaints.

Requests may be submitted using the contact details provided below.

11. Children's Privacy

KONDAA services are not intended to knowingly collect personal information from children without appropriate consent where such consent is required by law.

If we become aware that personal information has been collected from a child in circumstances where it should not have been collected, we may take reasonable steps to delete it.

12. Third-Party Services

KONDAA may use third-party services for payments, maps, communications, analytics, hosting, authentication and other functions.

These providers may process information according to their own privacy policies.

Users should review the privacy policies of third-party services where appropriate.

13. Marketing Communications

KONDAA or participating vendors may send service-related communications such as order confirmations, delivery updates, OTPs and account notifications.

Where legally required, promotional communications will be sent subject to applicable consent and opt-out requirements.

Users may opt out of promotional communications where an opt-out facility is provided.

14. Vendor Responsibilities

Vendors using KONDAA must:

Collect and use customer information only for legitimate business purposes.
Protect customer information.
Not misuse customer contact information.
Not sell or unlawfully disclose customer information.
Follow applicable privacy and data protection laws.
Delete or retain information according to applicable legal requirements.

15. Changes to this Privacy Policy

KONDAA may update this Privacy Policy from time to time.

Any updated version will be published on the KONDAA website together with the revised “Last Updated” date.

16. Contact Us

For privacy-related questions, requests or complaints, please contact:

KONDAA

Website: kondaa.in

Email: support@kondaa.in

Phone: +91 7010352103

Privacy policy